Austin Meeting—Rapid Response
Contribution to Goals
One of the unique strengths of P2Rx is the ability of the Centers
to provide technical assistance and information to the user community.
A National Rapid Response service helps P2Rx achieve its goal of
being the first stop for pollution prevention information for environmental
service providers. Having each center respond, and know what questions
are being asked throughout the nation, will build community knowledge.
2003 Deliverables
P2Rx committed to offer a rapid response service through all of
its Centers and web sites as a standardized national product. The
following are specific deliverables:
- Each P2Rx Center will operate and maintain an online technical
rapid response service on their web site by March 2003.
- P2Rx will prepare a survey methodology to evaluate customer
satisfaction with the online technical rapid response service.
- P2Rx will prepare a reporting format to measure use of the online
technical rapid response service
What Needs to be Done in 2003
1. Program an on-line form for users to ask a question. Place form
on center's web site. Example forms that have already been developed:
P2Pays -http://wrrc.p2pays.org/nframe.asp?page=AskRudy.asp
P2RIC - http://p2ric.org/Vlibrary/Rsh_Assistance.cfm
NEWMOA - http://www.newmoa.org/about/library.cfm
2. Establish a protocol for answering a question;
3. Prepare survey methodology
Resource Needs
- Center Web Developer 4 hours
- Rapid Response Provider As needed
- Center Director 2 hours (comment on survey)
Suggested Projects FY04
- Improve standardization of Rapid Response links by having a
consistent description of the service on each site;
- Establish a Rapid Response Listserve;
- Develop an archival system;
- Implement a link on each email response that allows recipient
to evaluate quality of service or implement alternative survey
methodology.
Resource Needs FY04
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