Contact Us

Our support team assists with a wide range of inquiries, including account access, appointment scheduling, medical documentation, insurance verification, prescription updates, and technical troubleshooting. If you are experiencing difficulty accessing your patient portal, need clarification about a charge, or have questions about a recent visit, we encourage you to contact us using this form.

Response Time

Most inquiries are answered within one business day. Requests submitted outside of business hours will be reviewed the next business morning. For urgent matters related to ongoing treatment or prescriptions, please clearly indicate that in the subject line so your request can be prioritized appropriately.

Billing and Insurance Support

If your question relates to billing or insurance, please include your full name, date of birth, and the date of service. This allows our team to locate your account more efficiently. For insurance-related questions, please specify your provider and whether your inquiry concerns coverage, claims, or payment processing.

Medical Records and Documentation

If you are requesting a doctor’s note, medical record copy, or visit summary, please include the date of your appointment and the name of the clinician, if known. Some documentation requests may require identity verification to protect patient privacy and comply with regulations.

Technical Assistance

If you are experiencing technical issues, please describe the problem in detail. Include the device you are using, browser type, and any error messages displayed on your screen. Screenshots can be helpful if supported by your submission system. Providing this information allows our technical team to resolve issues more efficiently.

Account and Security

For account-related concerns such as password resets, login issues, or profile updates, avoid including sensitive information such as full Social Security numbers or payment details in your message. Our team will guide you through secure verification if necessary. Protecting your personal information is a priority.

Prescription Questions

For prescription-related questions, please include the medication name and the pharmacy location involved. If your pharmacy has not received a prescription, confirm the pharmacy name, city, and phone number so we can investigate promptly.